Courtesy of Ian Petersen
SyncTimes Director of Development John Boyd presents a photo at a trade show in Florida.
There is nothing people hate more when they go to the doctor’s office than waiting. In the lobby, in the writing room, everywhere.
SyncTimes is an emerging technology company, located in Springville, that specializes in improving patient performance within federally qualified hospitals.
“With unique software and the use of modern tools, it helps medical and dental hospital leaders to improve efficiency, patient cycle time, and staff turnover and patient satisfaction,” said Ian Petersen, customer success representative.
Companies that use the SyncTimes system have seen a 28% decrease in patient time “alone” within the exam rooms, a 24% increase in visits per hour, a 14% increase in patient and staff time and an increase in 13% for patient satisfaction. at the point of care, according to their website.
The company started in November 2018. It currently has nine employees, but the company is constantly growing.
“It’s always changing and evolving,” Petersen said. “We always listen to customer feedback and improve products to meet their needs because this is a great technology. It’s fun to look at and change, and because we’re small, we can do it quickly.”
SyncTimes supports 15 clients, a total of 23 hospitals. The company uses a virtual location system, which makes it easy for healthcare teams to quickly find the people and equipment needed to keep patients and schedules moving.
In March, HAPPI Health, based in Huntsville, Alabama, became a client of SyncTimes. HAPPI Health uses the SyncTimes system via tablets inside and outside the exam rooms, each of which is monitored on home theater displays in the group rooms, according to the release. These tablets can alert staff when a patient is in the room and monitor staff as they move around the room, through beacons on their person.
“In-room tablets also facilitate internal communication,” Petersen said in a news release. “Each device includes images of a patient care plan that allow providers and staff to quickly call for help, order lab work or request an interpreter from using an app on a tablet in the room. For most of the images, the most commonly used, it notifies providers when and where a patient is ready to be seen. The staff no longer needs to search the medical center to find a provider.”
SyncTimes was founded by Alan Bucknum, an alum of BYU’s accounting program.
“Knowing that we are making a difference for the patient proves the value of the technology,” Bucknum said in a news release. “Patient care teams are highly efficient which, at a time when our nurses and doctors are already under a lot of stress, is very important. SyncTimes is changing the clinical practice. The real-time data that comes with SyncTimes allows doctors and administrative leaders to analyze the flow of patients and make changes.” .”
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